FAQ

How to log in to the nilgroceries.se website?

You can log in to the Nilagroceries.se website by clicking on the “My Account” tab at the top right corner of the Website, where existing users can login by entering their email address and password under the ALREADY REGISTERED space.

How to register at the nilagroceries.se website?

You can register by clicking on the “Sign in / Register ” tab at the top right corner of the nilagroceries.se Website, where new users can create an account by entering their email address and pressing “CREATE AN ACCOUNT” and filling in the required details in the proceeding page. After your registration, all your account details will be mailed to your registered email id.

Is the registration process mandatory to shop on the nilagroceries.se website?

No, it is not mandatory to be registered when you buy (checkout) products from the nilagroceries.se website. As a Guest or without login you can browse, add products to the cart, and checkout. However, we provide discounts and offer emails sent to registered customers. We recommend you to register to avail of complete benefits from our store.

Can I have multiple delivery addresses?

Yes, Under ‘Address Book’, please add your default billing and do not forget to mention your delivery addresses when placing an order. In case you do not specify the delivery address, your default address will be taken as your delivery address. You may also add additional addresses, which can be useful for sending gifts or receiving an order at your office or parents.

Can we choose or mention delivery timing?

Kindly mention your delivery timing during the checkout process in the comment field “Order notes (optional)”, so we make our best possible timing to match or we will call and confirm your presence. Since we deliver during the specified time, we expect you to mention the preferred time within the delivery time frame.

is the Same day delivery possible?

If the order is placed before 15:00 CET we will deliver the order by the same day. If you ordered after 15:00 CET we will deliver the order by next day. if you want us to deliver some other days please mention your delivery date and timing during the checkout process in the comment field “Order notes (optional)”

Can I modify the order after the order placement /check out?

yes, you will be able to make any changes to your order by contacting our customer service number +46 72 77 00 345 or emailing us through [email protected] before the order is delivered to you.

Can I change the order delivery address after placing the order?

yes, you will be able to make any changes to your order delivery address by contacting our customer service number +46 72 77 00 345 or emailing us through [email protected] before the order is delivered to you.

How do I know the current status of my order?

We send emails to your registered email id during each stage of the order processing. Also, you can reach customer service to inquire about your order status.

Is it possible to add or remove products after order placement?

After the order has been placed successfully, you will not be able to make modifications to the website. Please contact our customer support team for any modification, so we can try to do our possible.

Is there a chance the items are not available from my order?

This is very unlikely to face this situation since unavailable products cannot be ordered or they are not displayed on the website. We make sure your order will be delivered as per your order. If in case of some the product is missing after the delivery, we make sure it reaches you or your money is returned back for the product which is missing.

Is it possible to cancel my order?

Yes, You can cancel your order before the start of Delivery, by contacting our customer support team.

I am an existing customer, I want to place an order list similar to what I ordered last month, is it possible?

Yes, it is possible. Kindly login to the nilagroceries.se website and go to the “My Orders/Order History” in the “My Account” section at the top of the web page.Now, you can see all the list of orders you placed, at the end of each order you will find reorder button, Kindly click on the REORDER button and you will be moved to the checkout page, where you can modify the list if you want and complete the order.

WhatsApp Chat WhatsApp Chat