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Delivery and Return

Return Procedure

In case, you are not happy with any products, we'll be happy to take them back and provide you refund in your account. Please follow the following steps to effectively process your return.

After receiving the goods in the original condition, unopened, we shall return the cost of the goods in 5 working days in to your account. You can return the items when we come to deliver next time. We don't bear the shipping of the return items.

You must return the item in the next time delivery. otherwise we will not accept the returns.

For more details please contact us.

Items excluded from return are

Opened or damaged items.

Perishable items - fresh vegetables, frozen etc.

Food items after 7 days of delivery and Non-Food items after 14 days of delivery.

Delivery Time

Nila grocery delivers in Ludvika within 24hrs

Ludvika - All orders before 12.00 pm on weekdays (completely submitted and paid) are shipped on the same day. Please note that this is a general practice. We may (in rare cases) ship your parcel after ordering, up to two working days, despite it is placed before 12.00 pm on working day. This is mainly due to workload on that day. However, in those case, we'll inform you by phone or email

other places

Choose your place from the following list to find out the Shipping information in your place.

Drop down list choose place vasteras , stockholm, borlange orebro,

We will add tranportation charge depends upon the place where you are living.

Address for return:

Groctails,

Tre krokars gatan 18b,

Ludvika- 77134.