Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you and contact you about whether you would prefer to await restocking of the back-ordered item or prefer a refund.

Nila Groceries will happily accept returns due to a change of mind as long as a return request is received within 30 days of receipt of the item.

We will collect the return if the conditions above are met. Otherwise, we will ask the customer to dispose of the items themselves. You will be notified by email or phone once the refund has been processed.

We can update your delivery address at any time before the order has been dispatched. Please contact our customer service team as soon as possible if you need to make a change.

If an item is out of stock, we will cancel or replace the out-of-stock item and dispatch the rest of the order. We will attempt to contact you before dispatching.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If the delivery time has exceeded the forecasted time, please contact us so we can investigate.

If you find a parcel is damaged in transit, please reject the parcel from the courier if possible and contact our customer service team immediately. If the parcel has been delivered without you being present, please contact customer service for next steps.

Sales tax (Moms) has already been applied to the price of the goods as displayed on the website. The price you see is the price you pay — no hidden taxes added at checkout.

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our returns policy above.